Accessibility and responsiveness are some of the elements of a legendary customer support. With a customer chat widget, your customers can easily send you a message whenever they click on the messenger button.

Sending out an automated response whenever someone types in a message or a keyword is a great way to save up a lot of time for your customer support representative. Keyword replies can easily take care of issues as small as directing your customer to the courier tracking website.

You now have the ability to automatically classify your subscribers into groups using tags. Knowing your customer is an important element in building your relationship.

Because some people want human contact and not all questions can be answered by your bot, a live chat feature is available so someone who knows about the product can hop in the conversation, without disrupting the bot’s functionality, whenever they’re needed.

Customer information is a vital part of any business. Automatically collect and store your customer data using google sheet integrations and your bot.

Do you have web forms you already use to collect email and other important customer info? If so, you can easily add a checkbox to your existing forms, which will also subscribe the user to your bot at the same time.

You can’t blame customers for not having the time to open your email, wait for the landing page to load, and then answer your survey. You can now have the opportunity to collect surveys using a chatbot by giving your subscribers simple questions within the conversation flow. They won’t even notice that it’s a survey!

Labor cost is one of the things you should keep an eye on when running your business. Aside from the cost, managing people also takes a lot of hard work and money. Bots are a smart investment when it comes to improving your support system.

Bots are available whenever you need them. Unlike a human that needs sleep to power up, bots are intelligently designed to respond instantly ANYTIME.